At FH FinancialService.com, we are committed to protecting your privacy and personal information.
We place tremendous value on our commitment to excellence in every facet of our business. Due to the nature of our services, security to each and every client is extremely important. We may request information from you in order to give the most accurate answers to your questions and the advice you need to find a solution to your problem. We believe you have the right to know that your information will not be ever be disclosed to any other site, business or individual unless you specifically request such information be disclosed.
- Information Collection and Use
- Information Sharing and Disclosure
- Uses of E-mail Addresses
- Collection of Information by Third-Party Sites and Sponsors
- Use of Cookies
- IP Addresses
- Our Commitment to Security
INFORMATION COLLECTION AND USE
Two types of information may be collected when you visit any of our web sites, information that you knowingly provide us (called personally identifiable information), and information that is obtained from your visit but is not directly associated with you (called non-personally identifiable information). If you would like to update/correct your information, please call 866-430-3437 or email customerservice@fhfinancialservice.com.
When you sign up to use one or more of our services, ask a question or purchase merchandise, we may specifically ask for information about you, including, but not limited to name, address, telephone number, e-mail address. This information is used to fulfill the services you requested or to improve our web site offerings to you and users like you. In the normal course of using www.fhfinancialservice.com we may collect information about your habits and usage of our sites. This non-personally identifiable information is collected without any direct association with you specifically.
INFORMATION SHARING AND DISCLOSURE
Agents, employees and contractors of FH Financial, who have access to personally identifiable information, are required to protect this information in a manner that is consistent with this Privacy Policy and the high standards of the company. Information about you specifically will not be used for any purpose other than to carry out the services you requested from FH Financial and its affiliates.
We will not sell or rent your personally identifiable information to anyone at any time without your prior permission. We will not use any personal information beyond what is necessary to assist us in delivering to you the services you have requested.
1. We will send personally identifiable information about you to other organizations or people only when:
2. We have your consent to share the information,
3. We need to share your information in order to provide the product or service you have requested; or
4. We are required to do so by law, for example, in response to a court order, subpoena, warrant or legal process.
We routinely use the non-personally identifiable information that we collect to improve the design and content of our sites and to enable us to personalize your Internet experience. We also may use this information to analyze site usage, as well as to offer products, programs, or services to you or other users like you.
Testimonials
We post customer testimonials on our web site which do not contain personally identifiable information. Names and any other personally identifiable information have been changed to protect the identity of the client.
Client Login
FH Financial provides our clients an online account login through PDSservers. PDSservers is a third party software company that has licensed FH Financial the rights to the use of debt management software. All personally identifiable information is collected, stored, and maintained by FH Financial and this privacy policy governs information collected.
USES OF E-MAIL ADDRESSES
FH Financial may periodically send promotional e-mail. You will not receive such e-mail messages unless at the time you provided us with your e-mail address you indicated that you wished to receive such promotional e-mail. If you are asked for your e-mail address and not given the opportunity to opt-out of receiving additional information, then the e-mail address is to be used solely for the specific service you requested only and will be deleted when you request the service be discontinued. You may request discontinuation of e-mail messages by sending such requests by e-mail to customerservice@fhfinancialservice.com
COLLECTION
Sometimes FH Financial web sites may contain links to various other sites not owned and operated by FH Financial. While we encourage other site developers to adopt privacy policies that build user\'s trust and confidence, we are not responsible for the privacy practices or the content of web sites either linked to our sites or to which we link. Visitors should consult the other sites\' privacy policies, as we have no control over the information that is submitted to, or collected by, these third parties.
USE OF COOKIES
Cookies are small text files that may be placed on your computer\'s hard drive by our servers to identify your computer. Cookies we may place are only read by the server that placed them there and are unable to execute any code or virus. We may use cookies to recognize you when you visit our sites, to personalize your experience and generally to serve you better. For example, if you enter your name, address, telephone number, email address, zip code or other personally identifiable information on one of our forms this information will be stored in a cookie so you do not have to enter this information again.
IP ADDRESSES
An IP address is a number that is assigned to your computer whenever you\'re using the Internet. Web servers automatically identify your computer by its IP address. FH Financial collects IP addresses in our web site logs for the purposes of system administration, to report aggregated information, and to audit the use of our site. When visitors request pages from FH Financial site, our servers log the visitor\'s IP address. We do not link IP addresses to anything personally identifiable, which means that a visitor\'s session will be logged, but the visitor remains anonymous to us.
TRUSTe
FH Financial is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. As this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices monitored for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact us at customerservice@fhfinancialservice.com . If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
UPDATES
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
OUR COMMITMENT TO SECURITY
We have established appropriate physical and electronic safeguards to help prevent unauthorized access to our database. Procedures concerning data security are updated as needed to ensure that, and correctly use the information we collect via the Internet. Agents, employees and contractors of FH Financial who have access to personally information are required to protect this information in a manner that is consistent with this Privacy Statement and the high standards of the company. Information about you specifically will not be used for any purpose other than to perform our services you requested from FH Financial and its affiliates.
If you have questions about the privacy procedures employed at FH Financial, please contact: customerservice@fhfinancialservice.com OF INFORMATION BY THIRD-PARTY SITES AND SPONSORS
Effective Date January 7, 2009
FH Financial
8111 LBJ Freeway Ste 1150
Dallas, Tx. 75251